Improving the quality of evaluations in institutions – Caroline Heider, Director General of IEG/WB

The interview below was done by the Evaluation Support Service (ESS), a service to Unit 04 Results, Evaluation and Business Processes, of DG DEVCO. It addresses the critical question of the role of evaluations in generating knowledge on Aid, and helping the institution to learn from its experience.

https://www.youtube-nocookie.com/embed/HJ0cWQo9JU8?rel=0&showinfo=0

When it comes to learning – and notably learning from evaluations –, all international institutions face the same challenges. Ms. Caroline HEIDER, Director General of the Independent Evaluation Group (IEG) shared her views with the Evaluation Support Service (ESS) on their efforts to establish a culture of learning from evaluations in the World Bank Group.

“Learning from evaluations is challenging in any institution” says Caroline Heider, but “there are always ways to do things better”. This is where evaluations can play a central role, to ensure that institutions learn from their experience and improve their delivery of Aid. “Evaluations generate knowledge by explaining why some things work, and why others don’t” she adds; “they are not just to tick a box”.
But to ensure that evaluations are used to generate knowledge, “we must establish a culture of learning from evaluations” and demonstrate how evaluations can be helpful, by 
evaluating things that matter, in a timely and credible way, and by creating an environment that promotes learning.

Ms. Caroline Heider was interviewed by the Evaluation Support Service (ESS), a service to Unit 04 Results, Evaluation and Business Processes, of DG DEVCO.

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