Research: What works for clients? | Imp-Act Consortium

The Imp-Act Consortium has released a Request for Proposals (RFP) for the “What works for clients?” research initiative, with the aim of finalising our research methodology and identifying a principal researcher and research team. Expressions of interest (EOIs) will be accepted until 1 October 2012.

The Imp-Act “What works for clients?” initiative is about testing whether compliance with the Universal Standards for SPM really does lead to better outcomes for clients. Within this, we’ll be examining four specific areas of social performance management (SPM), including: 1) flexible product design, 2) the staff-client interface, 3) product bundling, sequencing and mixing, and 4) responding when things go wrong for clients. March 2011: Imp-Act launches new intellectual agenda | Imp-Act Consortium.

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